Here is a step by step guide with screenshots on how to correctly set up your email in Microsoft Outlook 2010 and upwards. If you still struggle to set up your email, please open a chat on our website in the bottom right corner or open a support ticket.
Please follow these steps carefully and make sure you have done everything exactly as it is laid out below.
Open Microsoft Outlook on your computer
Click on File in the top left corner.
Click on “Account Settings” and then again on “Account Settings” on the drop down.
On the next screen, click on the “New” button to add a new account.
Choose the first radio button “Email Account” and click next.
Choose the radio button that says “Manually configure server settings or additional server types” and click next.
On the next screen, choose the first radio button that says “Internet E-mail” and click next.
Enter all your email and login details as indicated below. When you filled in everything, click the “More Settings” button.
On the next screen you will see tabs at the top that says: General, Outgoing Server, Connection and Advanced. Click on the Outgoing server tab.
Click the check box that says “My outgoing server (SMPT) requires authentication” and make sure the first radio button under that is selected “Use same settings as my incoming mail server”.
Then click on the Advanced tab.
Click on the advanced tab and make sure the Incoming server port (POP3) is 110.
Below that make sure the Outgoing server (SMTP) port is 26.
Under delivery, check the box that says “Leave a copy of messages on the server”
Below the check the box that says “Remove from server after” AND make it 8 days.
Below that, make sure the check box that says “Remove from server when deleted from Deleted Items” is checked!
Then click OK.
Your email will now test the settings.
And then you should get a message saying that it was successful.
And that’s it.