If you have configured your cPanel hosting account to use the Spam Box feature of SpamAssassin, emails identified as spam will be automatically be placed in a spam folder. You will not immediately see the spam folder in webmail if you have not created or subscribed to it.
For POP clients like Outlook, your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.
Note: the SpamAssassin feature SpamBox recognises the folder name ‘spam’ in all lowercase, and not ‘Spam’. If the folder name is ‘Spam’, the intended mail will not be delivered to the correct folder.
If a spam folder does not already exist, you will need to create and subscribe to it:
If the folder does not automatically list itself in the Subscribe list under the Unsubscribe/Subscribe area, you will need to manually subscribe to the folder by selecting the spam folder and clicking Subscribe.
If a spam folder does not exist, you will need to create it:
You should now see the spam folder in the Folders panel on the left-hand side of the screen. Be sure that the check box next to the folder name, under the Subscribed column, is selected.